Listening and Feedback
One of the most common causes of work related conflict is lack of communication between co-workers. Good communication skills are essential in just about any workplace. My strategy would be an active listener; it is the most important communication skill you can acquire. By listening intently and not allow my mind to wonder off during a conversation with a co-worker or friend. I can ensure that I will retain the important information being discussed.
If the conversation was work related then I might need to take notes and ask pertinent questions about the subject matter, to let the co-worker know that I am listening and what they are saying is important. To make me a better listener, I have to identify the bad listening habits that has caused me to form negative feedback, because I did not have all the facts and allowing emotions to take over. When I am asked for feedback it would be negative, due to poor listening skills. I plan to work on becoming a better listener by stop talking; when I am talking when someone else is talking I am losing valuable information.
It’s bad when a person interrupt you in mid-stream of a conversation; I am certainly guilty of that. I plan to hold my questions until the end of the conversation. When giving a guideline for effective feedback, is to consider who you are giving the feedback too, what the situation that causes you to give feedback, and know how to give feedback. When I give feedback to anyone I have to consider the circumstances behind the feedback. What kind of feedback should be used, if I give positive feedback then that person would feel good about they are hearing, on the other hand, negative feedback may not be counterproductive.
For example; I am giving negative feedback to a co-worker, I cannot assume the person is going to take the feedback the way I say it therefore leaving a bad taste in the mouth of the co-worker and that may cause me problems in the long run. I also have to consider whether the time is right and to be mindful of my own need to give feedback. Knowing how to give feedback, first, I have to be understanding of what the person’s intensions or the context in which they are speaking. Providing them with useful feedback otherwise, any delay may cause them to dismiss your feedback altogether.
You should not give feedback when you do not know about the circumstances of the behavior, or you really do not care about the person you are giving feedback to, do not make a person feel less than human when giving this feedback because the person may have low self-esteem, so you have to be careful about what you say. After reviewing my listening habits, and analyzing my habits for effectiveness. In becoming a more effective listener, in the workplace and in my personal life, I have to develop poor listening habits and over time I plan to develop and replace the poor listening habits with more effective, productive habits. What is listening?
It is taking information from the person who is speaking, and remaining non-judgmental and empathic, acknowledging the talker in a way that invites the communication to continue, I want to feel that being heard means that I am taken seriously, about my ideas and feeling ultimately, what I have to say matters. Having good listening habits I want to be able to see how facts illustrate principle, how examples illustrate ideas and how evidence supports the argument. Ask question to help clarify concepts, focus on the content of what a person says, not the delivery and listen to the main points and that will determine my feedback.
When I analyze, I must examine the message in order to learn what the meanings are. My evaluation is the rendering of judgment to decide the value of the message and too examine the person speaking support and reasoning. Describe a listening and feedback strategy to improve your relationship with a friend or family member. People often think they are listening, but are really thinking about what they are going to say next when the other person stop talking. Truly effective communication goes both ways. I will listen to my spouse, don’t interrupt, don’t get defensive when he is talking and I am listening.
Then I will understand him better and he will be more willing to listen to me. When someone comes at me with criticism, it’s easy to feel that they are wrong, and I get defensive, so it’s important to listen for the other person’s pain and respond empathy for their feelings when I give my feedback. I will give him feedback in a more empathic way, and look for a solution that meet both our needs, take time to think about what he is saying and then apply feedback. Keeping in mind that it’s important to remain respectful of the other person, even if I don’t like his actions.